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Information about order changes, cancellations, returns, and replacements. Every record is custom-made, so these work a little differently here.
Every record is made from your artwork and your songs. There is nothing to restock and nothing to resell, so once an order is placed it is final and cannot be canceled.
Because these are custom products, we move orders into our production queue as quickly as we can so your record ships on time. Once an order is in the queue it can't be pulled back out, which is why cancellations aren't possible.
If you spot a mistake or need to change, modify, or cancel your order, email us at support@vinylmixtapeshop.com within 2 hours of placing it. Include your order number and tell us exactly what you'd like changed.
If your record hasn't gone into the queue yet, we'll do our best to help. We can't guarantee it, because orders often move into production quickly, but we will always try and we'll let you know either way. Once your item is in the queue, we can no longer make changes to it.
If your record arrives damaged or has a manufacturing defect, the replacement process on our return policy page still applies in full.
All vinyl records are custom-made to your specifications. Due to the personalized nature of these products, we cannot accept returns for change of mind, incorrect song selection, or design choices made during the ordering process.
If your vinyl record arrives damaged due to shipping, we will provide a full replacement at no additional cost to you.
In the rare case of a manufacturing defect that affects playback or structural integrity of the record, we will replace your vinyl.
If we make an error in production that differs from your approved design or order specifications, we will correct the issue and send a replacement.
Contact us within 5 days of delivery to report any damage or defects.
Send clear photos showing the damage or defect. This helps us understand the issue and improve our packaging/production process.
Email us at support@vinylmixtapeshop.com with your order number and photos.
For damaged or defective items, we offer replacements only. Refunds are not available for custom-made products.
We may ask to see photos of the packaging to help us improve our shipping methods and file claims with carriers if necessary.
Once we receive your replacement request with photos, we'll review it within 1-2 business days and notify you of the next steps.
Lathe-cut records may have slight variations in sound quality and appearance, and play at a lower volume than commercially pressed records. These natural variations are part of the artisanal process and are not considered defects.
one last thing
We're committed to ensuring you're completely satisfied with your custom vinyl record. If you have any questions or concerns, don't hesitate to reach out.
support@vinylmixtapeshop.com