Current fulfillment time: approximately 10-12 days from date of purchase.
Information about returns, replacements, and our commitment to quality.
All vinyl records are custom-made to your specifications. Due to the personalized nature of these products, we cannot accept returns for change of mind, incorrect song selection, or design choices made during the ordering process.
If your vinyl record arrives damaged due to shipping, we will provide a full replacement at no additional cost to you.
In the rare case of a manufacturing defect that affects playback or structural integrity of the record, we will replace your vinyl.
If we make an error in production that differs from your approved design or order specifications, we will correct the issue and send a replacement.
Contact us within 5 days of delivery to report any damage or defects.
Send clear photos showing the damage or defect. This helps us understand the issue and improve our packaging/production process.
Email us at support@vinylmixtapeshop.com with your order number and photos.
For damaged or defective items, we offer replacements only. Refunds are not available for custom-made products.
We may ask to see photos of the packaging to help us improve our shipping methods and file claims with carriers if necessary.
Once we receive your replacement request with photos, we'll review it within 1-2 business days and notify you of the next steps.
Lathe-cut records may have slight variations in sound quality and appearance. These natural variations are part of the artisanal process and are not considered defects.
We're committed to ensuring you're completely satisfied with your custom vinyl record. If you have any questions or concerns, don't hesitate to reach out.
support@vinylmixtapeshop.com